NO RIGHT OF WITHDRAWAL IS GRANTED ON THE FOLLOWING PRODUCTS

Services and goods that must be manufactured or customized according to the consumer's individual needs if the performance, manufacture, or customization has already begun, e.g., ski bindings that must be drilled into the skis.

However, this only applies if you have given your prior consent for One Open Sky to commence the performance, etc. before the expiry of the right of withdrawal.

You may cancel the agreement without giving any reason within 14 days.

The cancellation period expires 14 days after the day you received your goods.

You cannot withdraw by simply refusing to accept the package. If you have changed your mind about purchasing an item on oneopensky.com, you must send the item to the following address:

One Open Sky
Golfvej 10
7400 Herning

The item must be sent without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase.

You also have the option of returning the item to one of our physical stores in Herning or Copenhagen within 14 days of receiving the item.

You are responsible for returning the package in a timely manner.

DO YOU WISH TO CANCEL A PURCHASE AND RETURN THE ITEM?

If you wish to return a product, you are welcome to do so within the return period.

Please note that return shipping costs are covered by the customer. We recommend using a trackable shipping method to ensure safe delivery of your return.

Call us at +45 35 82 07 77 if you need help finding an alternative or have any questions.

Once we have registered your return package, the return amount will be transferred to the paying account.

CONDITION OF THE ITEM WHEN YOU RETURN IT

Please note that on June 13, 2014, the legislation regarding online sales was amended in accordance with Section 8 of the Consumer Contracts Act.

This means that you are liable for any deterioration in the value of the goods resulting from your handling of the goods in order to determine their characteristics, type, nature, and how they function.

This means that you can try the item in the same way as you would in our physical store.

Please note that if you return an item that has been used, washed, or had its hang tags removed, the value of the item will be reduced by at least 50%. In some cases, the reduction will be as much as 100%.

This will be determined by One Open Sky after receiving the item.

REPAYMENT OF RETURNED AMOUNTS

If you want a refund, it will be made in the same way as the payment was made.

If you used a payment card, the amount will be refunded to the payment card you used to make the purchase.

When returning a product to one of our physical stores, the refund will be made in the same way. Due to the Money Laundering Act, we are unable to refund amounts in our stores.

If you have purchased an item that you would like to exchange for a different size, color, or alternative product, please follow the guide below.

1. Place and pay for a new order for the desired alternative.

2. Once we have registered your return package, the return amount will be transferred to your account. You are responsible for returning it yourself.

4. You can always exchange items in our physical stores within 14 days of receiving the item or the date specified on the Exchange Service.

Please note that the above applies to purchases made online at oneopensky.com. For our physical stores (One Open Sky Herning and One Open Sky Copenhagen), only a 14-day exchange policy applies to new items, with no right of return. However, we can issue you with a credit note. When purchasing in our physical stores, your receipt serves as your warranty.

(This form should only be completed and returned if the right of withdrawal is exercised)

To:

One Open Sky
Golfvej 10
7400 Herning
info@oneopesky.dk

I hereby give notice that I wish to exercise my right of withdrawal in relation to my purchase agreement for the following goods/services:_______________________________________________________________________


Ordered on: _______________________________

Received on: _______________________________


Consumer's name: ______________________________________________________________________

Consumer's address: ___________________________________________________________________

Consumer's signature: _________________________________________

Date: _________________(only if the content of the form is communicated on paper)