Family Tree Alekesam

You have 14 days to change your mind, counted from the day you receive your order. You do not need to give a reason.

Tell us first

Send us an email at info@oneopensky.dk within the 14 days. Refusing the parcel at the door does not count as a cancellation.

Send the item back

Within 14 days of telling us, to One Open Sky, Golfvej 10, 7400 Herning, Denmark. Mark the parcel Web Return.

Return shipping

Ordinary parcels come with a return label. Sending the item back costs the same as the delivery.

Condition

Try the item the way you would in a shop. If it has been used beyond that, we may reduce the amount we refund. Please use the original packaging.

Your money back

Within 14 days of your message, to the same payment method you used. We may wait until the item is back with us.

Not covered

Items made or adjusted for you, for example bindings mounted on your skis.

Return in store

You can also hand the item in at our shops in Herning or Copenhagen. The money goes back the same way you paid.

Read the full terms